Maintaining and updating
YOUR Store, website
& Direct Sales Tools
Getting your website, online store, and other technology up and running is only the beginning. Websites need updates. Products and content change. Apps and integrations need attention. And there’s always something new you want your technology to do.
We can help.
Our maintenance and support services keep your technology working, current, and useful—without adding another long list of technical tasks to your day.
We provide WordPress website maintenance, Shopify and e-commerce support, and newsletter services. From routine updates and content changes to product management, troubleshooting, and ongoing support, we can handle as much—or as little—as you need.
Whatever level of support you need, we’ll create a plan that makes sense for your business.
MAINTENANCE & CONSULTING SERVICES
MAINTENANCE
General maintenance includes just about anything and everything you need to keep your tools and services up and running on a day-to-day basis. Things like:
A LA CART SERVICES
Some things are larger in scope and don’t fit under general maintenance. We still bill at the same rate, but we’ll provide a “not to exceed” quote for these services.
Some examples include:
CONSULTING
Have a technology question that doesn’t fit into the normal scheme of things? Have a technology question outside of your Shopify store? We’re happy to schedule a zoom call to chat (M-F during regular business hours). A 1-hour minimum is required for consulting calls
We have decades of experience with technology, and chances are we at least have an opinion on your topic. We know authors and small businesses and know each business has unique needs and challenges.
Before we schedule a call, you can email us your question/topic. We'll have a few questions for you to determine if we have expertise in the area of your question.
If we just can’t help you, we’ll tell you up front. We partner with multiple other companies to help where our services might not be a fit.
RATES AND SUBSCRIPTIONS
HOURLY SUPPORT & MAINTENANCE RATE
General hourly rate: $60/hour
Maintenance, a la carte services, projects and consulting are billed as an hourly charge with a 15 minute minimum.
General working hours are Monday-Friday, 9am - 5pm (US Central time)
(we recommend saving small things to send in batches).
Invoices are generally sent on the first Saturday after the first Friday of each month.
Emergency/Priority Maintenance
MAINTENANCE SUBSCRIPTION
$110/month - recurring subscription
A recurring subscription for two hours of services each month. Hours can be use for any Iconic Elements maintenance or consulting services.
NEWSLETTER SERVICES
Need help managing your newsletter? Tired of formatting, sending and monitoring open rates? We can help with all the technical and tedious parts of sending a regular newsletter.
Ready
TO GET STARTED?
If you’re ready to get started or want to learn more, click the contact us button. We’ll ask you to fill out a short form to tell us a bit about your business and you are looking for in terms of maintenance or support.
Once we receive the form, we’ll reach out to you.
