Maintaining
YOUR DIRECT SALES Site & TOOLS
Maintaining your store and having a robust marketing tool are part of the process of selling direct.
Shipping rates change, vendors come and go. Oh yeah, you’ll probably want to add new products.
How much maintenance you need depends on a lot of factors. We’ll discuss your needs as well as your desire/ability to handle (as much or as little) of the day-to-day maintenance tasks.
We can help
We have a variety of options to help you get the most out of your store without overwhelming you with more work.
MAINTENANCE & CONSULTING SERVICES
MAINTENANCE
General maintenance includes just about everything you need to keep your tools and services up and running on a day-to-day basis.
Things like:
A LA CART SERVICES
Some things are larger in scope and don’t fit under general maintenance. We still bill at the same rate, but we’ll provide a “not to exceed” quote for these services.
Some examples include:
CONSULTING
Have a technology question that doesn’t fit into the normal scheme of things? Have a technology question outside of your Shopify store? We’re happy to schedule a zoom call to chat (M-F during regular business hours). A 1-hour minimum is required for consulting calls
We have decades of experience with technology, and chances are we at least have an opinion on your topic. We know authors and small businesses and know each business has unique needs and challenges.
Before we schedule a call, you can email us your question/topic. We'll have a few questions for you to determine if we have expertise in the area of your question.
If we just can’t help you, we’ll tell you up front. We partner with multiple other companies to help where our services might not be a fit.
RATES AND SUBSCRIPTIONS
HOURLY SUPPORT & MAINTENANCE RATE
General hourly rate: $60/hour
Maintenance, a la carte services, projects and consulting are billed as an hourly charge with a 15 minute minimum.
General working hours are Monday-Friday, 9am - 5pm (US Central time)
(we recommend saving small things to send in batches).
Invoices are generally sent on the first Saturday after the first Friday of each month.
Emergency/Priority Maintenance
STANDARD SUBSCRIPTION
$110/month - recurring subscription
A recurring subscription for two hours of services each month. Hours can be use for any Iconic Elements maintenance or consulting services.
PREMIUM
SUBSCRIPTION
$192/month - recurring subscription
A recurring subscription for four hours of services each month. Hours can be use for any Iconic Elements maintenance or consulting services.
Ready
TO GET STARTED?
If you’re ready to get started or want to learn more, click the contact us button. We’ll ask you to fill out a short form to tell us a bit about your business and you are looking for in terms of maintenance or support.
Once we receive the form, we’ll reach out to you.
